FAQs

Yes, all of our products have a 2 year (limited) warranty.

3-5 weeks

Damage while shipping will need to be claimed to the shipping carrier.

Yes, Freight is allowed.

If so, what amount? –  It varies on the product. Anything that needs to go on a pallet will need to go on freight.

Of NET or Sell price? – NET Price

100% due on purchase for orders under $5k. For orders over $5K, 50% due at purchase and 50% due before shipment.

Yes, our minimum order amount is $1,000 [with exceptions].

Orders cannot be canceled once we start production or receive a purchase order. However, small minor changes can be permitted.

It is mentioned on every formal quote and order.

We recommend using the pricelist. Any standard product should be quoted directly from the price chart. Custom products or variations quotation request can be made to the factory.

1-2 days. If R&D is required, then the time may be longer.

Contact your local rep to learn more about our programs and discount tiers.

Contact your local sales representative or Michael Ackelbein – ma@frasch.co 

To find your local rep, use our online rep finder here: https://frasch.com/rep-locator/ 

We send invoice & packing list once we receive the purchase order.

Sales order (work order) & packing list mentions the estimated ship date.

Tracking info is provided once the order ships.

Final invoice will be sent to the client once we receive the full payment.

Yes.

Our terms for agency samples are as follows:

 Color Sample: Free
Fräsch Regular Product Sample: Free
Custom Sample:  Charged at a discounted rate

Our terms for project samples are as follows: 

Submittal Approval: We can send a mockup when Fräsch was specified & the project has been awarded at no cost.

Color Samples: Free
Full size Custom Sample: Charged at a discounted rate